Terms and Conditions

Welcome to Gardeners Erith. These Terms and Conditions outline the rules and regulations for the use of our gardening services. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Introduction

Gardeners Erith specializes in providing professional gardening and landscaping services to the residents and businesses of Erith and the surrounding areas. Our goal is to deliver high-quality services that meet your gardening needs.

2. Services Offered

We offer a wide range of gardening services, including but not limited to:

Lawn mowing and maintenance
Garden design and landscaping
Pruning and trimming of plants and trees
Weed control and pest management
Installation of irrigation systems
Seasonal garden clean-ups

3. Booking and Scheduling

3.1 Booking Process

Clients can book our services through our website, by phone, or in person. Upon booking, you will receive a confirmation of your appointment along with the details of the services to be provided.

3.2 Scheduling

We strive to accommodate your preferred scheduling times. However, appointments are subject to availability. We recommend scheduling services at least one week in advance to ensure availability.

4. Payment Terms

Our payment terms are designed to be clear and straightforward:

Pricing: Service prices are listed on our website and are subject to change. We will inform you of any price changes prior to commencing work.
Payment Methods: We accept cash, credit/debit cards, and bank transfers.
Payment Due: Payment is due upon completion of the service unless otherwise agreed upon in writing.
Late Payments: A late fee may be applied to overdue payments. We reserve the right to suspend services until payment is received.

5. Cancellation and Rescheduling

We understand that plans can change. Our cancellation and rescheduling policies are as follows:

Cancellation Notice: Clients must provide at least 48 hours' notice to cancel or reschedule a service without incurring a fee.
Cancellation Fee: Cancellations made within 48 hours of the scheduled service may incur a cancellation fee equivalent to 20% of the service cost.
Rescheduling: We will make every effort to accommodate rescheduling requests, subject to availability.

6. Service Guarantee

At Gardeners Erith, we are committed to providing exceptional service. If you are not satisfied with the work provided, please contact us within 7 days, and we will address the issue promptly.

7. Client Responsibilities

To ensure the best results, clients are expected to:

Provide clear instructions regarding their gardening preferences and requirements.
Ensure access to the property and any necessary areas for service delivery.
Inform us of any existing issues or hazards on the property that may affect service delivery.

8. Liability

Gardeners Erith strives to perform services to the highest standards. However, we are not liable for:

Pre-existing conditions or damages to plants and property not caused by our services.
Damages resulting from extreme weather conditions or natural disasters.
Incidents caused by the client's negligence or failure to disclose important information.

9. Privacy Policy

We value your privacy. Personal information collected during the booking process is used solely for service delivery and will not be shared with third parties without your consent, except as required by law.

10. Changes to Terms and Conditions

Gardeners Erith reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Erith.

12. Acceptance of Terms

By engaging Gardeners Erith for services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

12.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remainder of the Terms will remain in full force and effect.

12.2 Entire Agreement

These Terms constitute the entire agreement between you and Gardeners Erith regarding the use of our services and supersede any prior agreements or understandings.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please reach out to our customer service team through the provided communication channels.